GROUND TRANSPORTATION PRIVACY NOTICE

As referenced in connection with Amazon’s contract with you or your Transportation Company, this Ground Transportation Privacy Notice describes how Amazon.com and its affiliates (collectively "Amazon") collect and process your personal information in connection with the pick-up, transportation and delivery, and related services (“Services”) you provide to the Amazon MFN Seller (the “Seller”).

In this Notice, “Seller” means any third party that employs or otherwise engages you to assist in providing the Services. Examples include Amazon MFN Sellers.

If you are using an Amazon account for purposes other than providing the Services, such as to shop in Amazon stores, the Amazon.com Privacy Notice here will apply unless stated otherwise.

Sections
• What personal information about me does Amazon collect?
• For what purposes does Amazon use my personal information?
• Does Amazon share my personal information?
• How secure is information about me?
• How long does Amazon keep my personal information?
• What rights and choices do I have about my personal information?
• Contacts, Notices, and Revisions
• Examples of information collected
• Supplemental Notices

What personal information about me does Amazon collect?
Here are the types of personal information we collect:
• Information you give us: We receive and store any information you provide to us in connection with the Services. Click here to see examples of information you may provide to us.
• Information provided by the Seller: The Seller may provide documents or other information to us that include your personal information for the provision, administration, or audit of the Services. See examples of information collected here.
• Information automatically collected by Amazon Transportation Technology: We’ll automatically collect and store certain types of information through Amazon Transportation Technology, including any time you are logged into or using Amazon Transportation Technology. “Amazon Transportation Technology” means any applications we ask you to use in order to perform the Services (including the Amazon application used to provide the Services, referred to as the “Amazon Transportation App”).

Examples of information we collect include route data and the following:
o Usage: We collect data related to the use or operation of Amazon Transportation Technology, such as when a device is in use, application usage and interaction history, any errors or event failures, security and access logs, and connectivity data.
o Location data: We collect and store your location and movement data, which may include GPS data, distance travelled, latitude and longitude coordinates, timestamps.

• Information from other sources: We may receive and store information about you from other sources, service providers, shippers, customers and other delivery recipients, and government authorities such as law enforcement or local councils enforcing speeding or parking fines or investigating accidents. Click here to see examples of information we receive. Our use and sharing of information we receive from a third party is covered by this Notice, but the third party’s practices are covered by its own privacy notice.

For what purposes does Amazon use my personal information?
We use your personal information to help ensure your safety and the safety of others, to facilitate and improve the Services, to develop and improve products and services for our customers, to comply with legal obligations, and to protect Amazon, you, and others.

These purposes include:
• Confirming your identity and eligibility to provide Services: We use your personal information to verify your identity and to confirm your eligibility to perform the Services in accordance with the requirements and service standards shared with you or the Seller.
• Supporting your safety and the safety of others: We use your personal information to support safety programs and in circumstances where your safety or the safety of others may be at risk. To do this effectively, we may need to use your geolocation when you are on the road performing Services. We may also use data relating to your compliance with health and safety rules or standards to improve safety.
• Managing our contractual relationship with you or your Transportation Company: We use your personal information to coordinate, manage, and audit the provision of the Services by you or the Seller. We do this to ensure compliance with contractual obligations, policies, and service standards.
• Providing support to you, Seller, shippers, our customers, and other delivery recipients: We use your personal information to provide support to you, the Seller, shippers, our customers, and other delivery recipients to ensure the effective completion of the Services. This includes to plan routes and track delivery or shipment progress, to manage contacts from you, the Seller, shippers, our customers, and other delivery recipients, to communicate with you via different channels (e.g., by phone, SMS, in app communications, or email), and to manage or enhance our customers’ experience.
• Developing and improving products and services for you, the Seller, and our customers: We use your personal information to develop, maintain, operate, and improve products and services that we offer you, the Seller, and our customers. For example, we may use your personal information to improve mapping and routing systems, logistics planning, or alert accuracy of in-vehicle safety devices or apps. We also use surveys and other feedback mechanisms to improve our services and the delivery experience.
• Identifying and addressing fraud, theft, and other incidents: We use personal information to detect, investigate, resolve, or report (as appropriate) any fraud, theft, or other wrongdoing or incidents, including missing parcels or freight, accidents, and other on-road incidents.
• Complying with legal obligations and protecting Amazon, you, and others: In certain cases, we collect and use your personal information to comply with the law. For instance, we may use or share data related to your compliance with health and safety standards or requirements for operating regulated commercial vehicles. We may also use your personal information to enforce or apply our contract with the Seller, or to protect the rights or property of Amazon, you or your Transportation Company, our customers, or others. For example, we may use some of your personal information to support insurance claims or other disputes.

Does Amazon share my personal information?
We share your personal information only as described below and with subsidiaries that Amazon.com, Inc. controls that are either subject to this Notice or follow practices at least as protective as those described in this Notice.
• The Seller: We may share some of your personal information with the Seller, including your location, the parcels or freight assigned to you, the status of your progress, accidents or other incidents in which you may be involved, and your compliance with health and safety rules or standards. The Seller may use this information to support its programs and operations, including for safety purposes and to confirm your eligibility to perform the Services, for employment purposes (if applicable), for incident investigations, or as needed in the course of providing the Services.
• Third-party service providers: We may share your personal information with third parties who provide services to us or to your Transportation Company, such as the Technology Partners that install or manage the Amazon Transportation Technology you use , survey companies, or background check service providers. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes except with your consent or as permitted or required by law.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, relevant business data (which may include your personal information) is generally one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless you consent otherwise).
• Customers, and delivery recipients: We may share some personal information, such as your first name, photo, and location data, with customers, or other delivery recipients when you are providing Services to protect your safety and the safety of others, to enable customers, or other delivery recipients to see the status and location of their shipment or delivery, and to improve the shipping or delivery experience.
• Complying with legal obligations and protection of Amazon, you, and others: We may share your personal information when we believe it is appropriate to comply with the law, to enforce or apply our contract with you or your Transportation Company, or to protect the rights, property, or safety of Amazon, you or your Transportation Company, our customers, or others. For example, we may release some of your personal information for insurance claims, law enforcement requests, or in connection with investigations or legal proceedings.
• Upon your request or authorization: We may share some of your personal information with other parties when you request or authorize us to do so.

Does Amazon transfer my personal information outside of the country in which I provide Services?
We may transfer your personal information to countries outside the country or region where you perform Services, for example, when we or one of our service providers works with employees or equipment in other countries, in which case it may be subject to that specific country’s laws.

How secure is information about me?
We design our systems with your security and privacy in mind.
• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorized access to your log-in, password, and to the Amazon Transportation Technology. Be sure to use strong passwords and to sign off when you finish using a shared device or are no longer providing Services, when applicable.

How long does Amazon keep my personal information?
We keep your personal information for as long as we need it to fulfill the purposes described in this Notice or as may be permitted or required by law such as for tax, accounting, or claims management purposes, or as otherwise communicated to you.

What rights and choices do I have about my personal information?
To the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact amazon-track-support@amazon.com.

Additional State-Specific Privacy Disclosures
Click here to read additional state-specific privacy disclosures as required under applicable laws.

Contact, Notices, and Revisions
If you have any questions or concerns about your privacy at Amazon in relation to the Services, please contact us at amazon-track-support@amazon.com with a description and we will answer your questions or try to resolve the issue for you.

Our business changes constantly and this Notice will change also. You should review this Notice frequently to see recent changes. Unless stated otherwise, our current Notice applies to all information that we have about you in connection with the Services. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of your personal information collected in the past without your consent.

Examples of Information Collected:

Information you give us. You provide information to us when you:
• Onboard or register to provide Services, including when you create an account and provide information in the Amazon Transportation App(s);
• Answer in app questions, surveys, or provide other feedback to Amazon; and
• Communicate and interact with Amazon personnel, including Amazon support services. We may record phone calls you make to support services, including when you call an Amazon emergency or operations helpline.
As a result of the above actions, you might supply us with information such as:
• Your name, phone number, email address, home address, date of birth, driver’s license and photo ID, national identification number, photos, login credentials, feedback on routing and the delivery experience, and information regarding on-road accidents or other incidents.

Information from Amazon Transportation Technology. Examples of information we may collect and analyze through Amazon Transportation Technology include:
• Route data, including when you pick up and deliver parcels or freight and your progress through delivery/shipment routes, activity classification (e.g. walking, driving), and data collected through device sensors such as position and movement;
• Location data, including information about your geolocation and movement, and the device operating the Amazon Transportation App(s) as required for location-based services;
• Metrics such as your rate of successful or on time deliveries to enable us to manage your or your Transportation Company’s compliance with agreed service standards.
We may also use device identifiers, cookies, and other technologies on devices, applications, web pages, and other Amazon Transportation Technologies to collect browsing, usage, or other technical information.

Information from the Seller. Examples of information we may receive from the Seller, where permissible by local laws, include:
• Information or documents provided by you to the Seller, including work permits, registration with health insurance providers, your residence permit, your declaration that you are medically fit to perform the Services, and your national identification number;
• Personnel administration data, including confirmation of completed safety trainings, pay slips, attendance data, your employment contract or contract for services; and
• Information regarding whether you passed a background check, including a criminal check, and the results of drug or alcohol screening.

Information from other sources. Examples of information we may receive from other sources include:
• Amazon customer surveys, feedback, and complaints;
• Results of surveys conducted by third parties on our behalf;
• Information, including video recordings, from research studies conducted to develop or improve safety programs, products, and services;
• Information on accidents and alleged traffic and parking violations; and
• Information regarding whether you passed a background check, including a criminal check, and the results of drug or alcohol screening.